Placing an Order

Order On-line

To place an order on our website, use any of the buy now buttons. Each buy now button takes you through PayPal for secure payment. A Paypal account is not required.

Order by Mail

We can also accept cashier’s checks, personal checks or money order. In the event you use this method, please send to:

The Ivory Shelf
3S111 Timber Dr.
Warrenville, IL 60555

All orders by check or money order will be sent upon receipt of payment.  Please allow an additional 2 weeks for delivery of items when ordered through the mail.  Right click this link to download pdf order form to your computer. Print Order Form here. Or you may click the link to open and print form. (will open in new window. If link appears not to work try holding down Ctrl key while clicking)

Order by Phone

If you would like to place an order by phone, please call 630-393-6669 and ask for Sally. 

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, customer service, but why not just give us a call?

Guarantee/Returns

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized items for any reason or no reason. We want you to be 100% happy with your purchase or we refuse to accept your money!

If you need to return something, please use our contact form or call us at 1-630-393-6669 within 90 days of receiving your order for authorization on a return. We will accept authorized returns within 90 days as long as the items are unused and in the original packaging.

Your satisfaction is not enough -- we insist that you be thrilled with anything you order from Nature and Flower Pictures.

Methods of Payment

We accept PayPal, Visa, Mastercard, American Express, Discover and Echeck.

Delivery Time

Most orders ship within 2 business days from when the order was placed. In the event you require a rush order, please email or call us at 1-630-393-6669 to discuss special arrangements.

Shipping

The Ivory Shelf uses the best shipping method for most shipping. If you need something sent 2nd day or overnight, please contact us at 1-630-393-6669. We can do that too. 

We charge a flat shipping and handling fee of $6.00 for orders under $50.00. Orders over $50.00 include free shipping.

Canadian and International shipments are not automatically calculated in the store. Shipping charges will be added for all Canadian and International shipments. Please contact us through customer service to verify shipping charges for international orders.

Sales Tax

Sales tax will only be assessed for orders that are shipped within the state of Illinois (7.24%). This is due to the fact that our office is in Warrenville, IL. All other states and countries are tax-exempt.

Rush Orders

The Ivory Shelf / Nature and Flower Pictures Gift Shop, Owner, Sally Stoneking, 3S111 Timber Dr., Warrenville, IL 60555

Email with any questions you may have.  Let me know what you think of the site:)   contact-us

Order securely with your credit card through our secure online payment through PayPal.

Thank you for visiting The Ivory Shelf / Nature and Flower Pictures Gift Shop!

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